General Contact

For questions regarding specific store's items/orders or changing of payment/shipping methods, please contact the store directly with the contact form below.
While we try to answer emails within 1 to 3 days, during busy periods it may take slightly longer. We appreciate your patience.

Please be aware that there are many occasions of Outlook-based webmail services (MSN, Hotmail, Outlook) and AOL mail not accepting messages from the Mandarake.co.jp domain. As such we recommend using an alternative email service for your Mandarake account.

Japan post and many other shipping methods have been suspended due to the current world situation.
Primarily noted countries are Andorra, United Kingdom, Northern Ireland, Guernsey, Jersey, Germany, Finland, France, Belgium, Isle of Man, Monaco.
You can also read more about the suspention directly on Japan Post's website here.

Please select store

Sapporo

Name
Order ID
Item Code
Country
Email
Question

Nakano

Name
Order ID
Item Code
Country
Email
Question

Complex (Akihabara)

Name
Order ID
Item Code
Country
Email
Question

Shibuya

Name
Order ID
Item Code
Country
Email
Question

LaLaLa (Ikebukuro)

Name
Order ID
Item Code
Country
Email
Question

Nayuta (Ikebukuro)

Name
Order ID
Item Code
Country
Email
Question

CoCoo (Akihabara)

Name
Order ID
Item Code
Country
Email
Question

Utsunomiya

Name
Order ID
Item Code
Country
Email
Question

Nagoya

Name
Order ID
Item Code
Country
Email
Question

Umeda

Name
Order ID
Item Code
Country
Email
Question

Grandchaos

Name
Order ID
Item Code
Country
Email
Question

Fukuoka

Name
Order ID
Item Code
Country
Email
Question

Kokura

Name
Order ID
Item Code
Country
Email
Question

Sawara

Name
Order ID
Item Code
Country
Email
Question