How to buy on MANDARAKE


Click on the following sections to expand and read further about each topic.

Registration / Logging In

If you do not have an account, click 'Registration' to make a new account.

If you already have an account, click 'Login'.

*We advise against using publically accessible devices for registering/shopping online. It can lead to security risks.

Fill in your email address and desired password.
The password must meet the following requirements:

  • Be over 8 characters longer
  • Contain only alphanumeric characters.

When you click on the box to confirm that you are a real person and not a robot, you may have to complete an image recognition verification.

Once the verification is clear, you'll see a green tick.

Click 'Register' to continue.

You will be sent an email with a unique link to continue the registration process.
Click the link to continue.

If you did not receive an email, please check your spam folder and ensure that your mailbox can receive emails from the mandarake.co.jp domain.

*Please note this link is only valid for 30 minutes.

After you click on the link you will be promted to enter your password.

Fill in your details.
For some countries all fields are required and for others there are optional fields.

Please only use standard alphanumeric characters as letters with accents may lead to errors with your shipments.

Click 'Continue' to proceed.

Look carefully through the details you have entered to make sure it is all correct.

If there are any errors, you can click 'Edit Information' to go back and fix any errors.

If everything is ok, click 'Confirm and Register' to complete your registration.

That's it, your registration is complete and you can now buy things from our online store! Welcome to Mandarake!

If you are interested in participating in our Everyday Auctions, there is an additional authorization process required. Click here for more information on joining our auctions.

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Searching for Items and Shopping

The easiest way to find something on Mandarake is to use the search bar. Type what you are looking for into the bar. Some suggestions may drop down.

Once you have searched for a keyword, you can narrow down the items by typing more keywords. You can also use the category filter to just look for certain types of items, such as toys or comics. You can also use the filters to find items that are a certain condition, come from a certain store and so on.

If you are just browsing, you can use the category buttons to look at different kinds of items.

Click on an item to see it's details. When you find an item that you want to buy, simply click 'Add to Cart'.

By scrolling down on the item page, you can see the availability of the same product in other stores.

You can check what items are in your cart by clicking the shopping cart icon on the screen. From here you can go to the checkout for each store*.

*Each Mandarake store has a different checkout. Items from different stores cannot be bought or shipped together.

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Checking Out

From the shopping cart, select "Continue to Checkout" for one of the stores*.

*Each Mandarake store has a different checkout. Items from different stores cannot be bought or shipped together.

When going through the checkout, please be sure not use your browser's back button or open any other windows or tabs to the Mandarake online catalogue. This can cause an error that will require you to start the checkout process over again.

Fill in your details very carefully. You can also enter your password to instantly enter your address.

Please take a moment to double-check the information you have entered*. If you would like to go back to the store, click 'Back to Previous'. If you are ready to complete your purchase, click 'Go to Payment/Shipping Method'.

*If your order is sent to the wrong address due to a mistake being entered on this form, you may have to pay extra costs for any return shipping.

Select your payment method. Please read the restrictions for each method very carefully. More information on payment methods can be found on our payment options page.

Select your preferred shipping method. If you would like to know the costs for different shipping methods, please make a note in the comments area. You can also read more about the different shipping methods on our shipping options page. If you have any requests or there is anything you would like us to know please also use the comments area. When you are ready to continue, please click 'Go to Confirm'.

This is the final confirmation screen before your order is placed. Please check all of the details are correct*. When you are ready to complete the order, please click 'Complete Order'. If you would like to make any changes, please click 'Back to previous page' or 'Back to shopping cart' at the bottom of the screen.

*If your order is sent to the wrong address due to a mistake being entered on this form, you may have to pay extra costs for any return shipping.

That's it! Your order is complete!

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Checking Your Order's Status

You can check the status of your order at any time by going to the 'Order Status' page in the 'My Page' area.

When you click on 'Details', you can see how your order is progressing.

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Making Your Payment

Credit Card

Once we have confirmed the availability of your items, we will send you an invoice email. This email will contain a link for you to make your payment.

If you are paying with a credit card, please enter all of your details into the form. When you are ready, click 'Pay'.

To complete the payment procedure follow your card provider's directions to complete the 3D Secure authentication and click 'Next'.

*Please note that due to security reasons, we only accept cards with 3D Secure authentication.
*If you need to make any changes to your order, please contact us BEFORE making your payment. Orders cannot be altered once payment has been made.

PayPal

If you are paying with PayPal, click the 'Pay' button.

Log in and follow the prompts to complete your payment.

If you do not wish to pay right now, please click 'Cancel and return to 株式会社まんだらけ' at the bottom of the screen to return to Mandarake. Please note that this only returns you to the Mandarake website, it does not cancel the order.

Amazon Pay

If you are paying with Amazon Pay, click the 'Amazon Pay' button.

Log in to your Amazon account and follow the prompts to complete the checkout.
If the user is already logged in to their Amazon account, this step may be skipped

From this page, the user will be able to select the desired address and payment method you have saved to your Amazon account.

Once the desired methods are selected, the user will be prompted back to our website's checkout.

Select the desired shipping method

Confirm the order details.

Your order is now complete.

Once the store confirms the item, the user will receive a Payment link via e-mail, or you will be able to pay through "My Page".

From here, the user will be prompted to the Amazon Pay page.
They will be able to proceed with the payment.

Status

Once your payment has been made, the process to ship your items will begin. You can see what stage they are at by looking at the order status on the 'My Page' menu.

*If you need to make any changes to your order, please contact us BEFORE making your payment. Orders cannot be altered once payment has been made.

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Tracking Your Items

When your items have been shipped you will receive a shipping notification email. This email will contain information on how to track your items.

If you selected DHL as your shipping method, copy the tracking number and then click the "DHL" link.
Then enter the number into the tracking area and click the arrows to see where your package is.

*It may take between 1 and 3 days for the system to fully update.
*DHL's website may change so the tracking options may be in a different place.

If you selected EMS, SAL or another post-office based process as your shipping method, copy the tracking number and then click the "EMS or International Parcel Post" link.
Click on the red "Item No. Search" button, then enter your tracking number. Click "Tracking Start" to see where your package is.

*It may take between 1 and 3 days for the system to fully update.
*Japan Post's website may change so the tracking options may be in a different place.

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If you are unsure about anything or have a question about a specific item, you can contact each store directly using the inquiry form.


Last Updated: 24 May 2022